A customer care training proposal is a document which proposes to improve the customer care services of a company by training its employees to communicate with the customers more effectively and solve their problems patiently. Customer care consists of a very important part in an organisation as it is the first contact a customer makes with the organisation. If the customer care executives are not able to make a good impression then the image of the company is hampered and it may also lose its customers. Hence it is important that the employees are trained time to time on how to interact positively with customers so that they feel comfortable and cared for.
Sample Customer Care Training Proposal:
Name of company: Godrick Appliances Co
Address: 92 Rose Avenue, New York
Name of training proposal: Improvement of customer care services
Training proposal prepared on: January 5, 2012
Proposal prepared by: Monica Bing
Proposal submitted on: January 10, 2012
Proposal signed and approved by: Martha Carter
VP, Godrick Appliances Co
Purpose: The purpose of this proposal is train the customer care executives of this company in various skills, especially communications skills, in order to make them more proficient in interacting with customers and helping them solve their problems or answering questions
Details of Customer Care Training Proposal:
- The training will start from February 10, 2012 and end on March 10, 2012
- Employees will be trained by an external faculty who specialises in customer care training
- There will be exercises to help employees to make quick decisions, improve presence of mind and help customers accordingly
Estimated cost: $10,000
