A customer service training proposal is used to propose a training programme for the employees of a company whereby the customer service department will be trained on how to interact with customers better and how to solve their problems and answer their queries easily. Customer service is a very important part of a company as it helps to keep the company’s good image and also retain customers by not losing them to rival firms. By catering to their needs and problems effectively, companies create a better brand value and it helps them to maintain a good relationship with their existing and new customers.
Training Proposal in Google Docs
Service Proposal Template
Service Business Proposal Template in Word
Simple Sales Training Proposal Template
Sample Customer Service Training Proposal:
Name of company: Fast Speed Internet
Address: 483 Bird Feather Lane, Seattle
Name of training proposal: Improvement of customer service
Training proposal prepared on: January 4, 2012
Proposal prepared by: Scarlet James
Proposal submitted on: January 9, 2012
Proposal signed and approved by: Ruth Green
VP, Fast Speed Internet
Purpose: The purpose of this proposal is train the employees of the customer services department on improving their communication skills so that they help the customers by answering their queries and take down their complaints effectively
Details of Customer Service Training Proposal:
- The training will start from February 15, 2012 and continue for a month
- Employees will be given theoretical training and will also have to attend mock trials
- Training will be conducted twice a week for 2 hours
- Before employees are sent to their kiosks, they will be tested to see how they have fared so far
Estimated cost of training programme: $20,000
